Terms and Conditions
On booking your party with Wow Factor Faces you will be sent a confirmation email outlining the details of your particular event. We will hold the date for a maximum of 7 days. To confirm the booking a £20 non-returnable deposit cheque must be returned to us within that time period. If it is not received within the 7 day period, Wow Factor Faces reserves the right to cancel the booking, or take any other bookings that may come in. No event is confirmed without a deposit.
The host/parent is responsible at all times for the general supervision of the children within the party venue, whether at home or at any other premises, for the supervision of exits and for ensuring that children only leave the party venue with their own parent or guardian.
If there are parking fees to be paid in order to attend an event these must be covered by the client. If a parking permit is needed, please make the necessary arrangements for one to be available for the face painter.
The first 10 miles of travel are included in the price. For distances over 10 miles, we reserve the right to charge for petrol/travel expenses at cost.
A suitable table and two chairs are to be made available to the face painter, if this is not possible please advise at the time of booking. If the face painter is required to work outside, suitable cover/shelter must be arranged.
For a two hour party the face painter will expect to work continuously with no break. If the birthday tea needs to take place, the face painter will continue with children coming one at a time to be painted and then return to the table. For longer events a 15 minute break may be necessary.
If more guests than anticipated require painting at your event, it will be at the discretion of the face painter as to whether they can stay longer than booked in order to continue. This will depend on other commitments on the day. Extra time will be charged at £25 per half hour extra the face painter is required to stay.
We CANNOT work on anyone with a skin disease or disorder, open cuts or flaking skin, or any infectious disease including but not limited to: conjunctivitus or other eye infections, cold sores, Impetigo, severe acne, flu and chicken pox. Nor any child under the age of two years old. Children over 2 may be painted at the discretion of the painter, depending on the child and whether they want to be painted. We will not force a child who does not wish to be painted regardless of how much the parent may want them to be done!
Once the face painter has finished and packed away, they will not be able to re-set up to accommodate a late-comer.
If for any unforseen reason the face painter is unable to get to your event due to matters beyond our control, your deposit will be refunded in full, although we will of course, make every reasonable effort to meet our fulfillments. Please note we are unable to provide any refund for bad weather, so please consider covered venues or a contingency plan.
Wow Factor Faces shall not have any liability to the client for any loss, damage, costs or expenses, which the client suffers or incurs arising out of the event unless arising out of gross negligence or willful misconduct of Wow Factor Faces.
Cancellation of a party or event by the customer must be given in writing or by email, no fewer than 7 days before the event was scheduled to take place. If less than 7 days notice is given, and the event is not to be postponed to another mutually suitable date, a 75% cancellation fee will be charged. Cancellations made on the day of the party or event will be liable for immediate payment in full.
Any complaints must be put in writing, however please report any problems during your party.